At Reach The Stars Dog Training, we are committed to protecting your privacy and ensuring the security of your personal information. Please read our privacy policy carefully to understand how we collect, use, and safeguard the information you provide to us.

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1. Information We Collect
   We may collect the following types of personal information: names, email addresses, phone numbers, addresses, pet names, and payment information. We collect this information through website forms, cookies, analytics tools, phone calls, and other service interactions.

2. Use of Information
   We collect personal information to process orders, respond to inquiries, improve our services, send newsletters, provide services, and collect payments. We do not sell your information to any third parties, but we may share it with trusted payment processors solely to facilitate secure transactions.

3. No Sharing for Marketing
   We do not share your personal or mobile information with third parties for marketing or promotional purposes, except in rare cases where you have explicitly opted in—such as joint promotions with trusted partners like Canine Cottage. In such cases, we will always seek your clear and informed consent before sharing any information. We do not sell your data under any circumstances.

4. Data Security
   We take data security seriously and employ industry-standard measures to protect your personal information. Our website utilizes HTTPS encryption for secure browsing, and we store personal information in a secure database for internal use and record-keeping. Payment information is handled securely between you and the payment processing company.

5. User Rights
   If you have an account on our site or have utilized our services, you can request to receive an exported file of the personal data we hold about you, as well as request the erasure of any personal data we hold unless we are required to retain it for administrative, legal, or security purposes.

6. Cookies and Tracking Technologies
   Our website utilizes cookies for authentication and to enhance your browsing experience. By using our website, you consent to the use of cookies in accordance with our cookie policy.

7. External Services
   We utilize services such as SquareUp, PayPal, Paw Partner, and CashApp for payment processing. While we strive to work with trusted partners, we are not responsible for the privacy practices or policies of these third-party services.

8. No Data Transfer to External Organizations
   We do not transfer or sell your personal data to external organizations for independent use. Your information is only shared with trusted third-party service providers, such as payment processors (e.g., SquareUp, PayPal, CashApp) or scheduling platforms (e.g., Paw Partner), solely for the purpose of providing our services to you. These third parties are required to handle your data securely and only in accordance with our instructions.

9. Prevent Unauthorized Sharing
   We have strict internal controls and policies in place to prevent unauthorized sharing or disclosure of your personal information. Client data is accessed only by authorized personnel and is stored securely using trusted platforms such as Paw Partner and Square. These systems are protected with secure logins and encryption, and we regularly review access permissions to ensure your information remains confidential and safe.

10. Opt-Out Rights and Instructions
    You may opt out of receiving SMS or other communications from us at any time by replying STOP or UNSUBSCRIBE to any message, or by contacting us directly at admin@reach-the-stars.com. We will promptly honor all opt-out requests in accordance with applicable laws and regulations.

11. Legal Compliance
    We comply with all applicable local and federal privacy laws, including but not limited to the regulations outlined by Virginia state laws and U.S. federal regulations.

12. Contact Us
    If you have any privacy concerns, questions, or requests regarding your personal information, please contact us at admin@reach-the-stars.com or call us at 540.251.1869